Discover the qualities that make an effective leader with the Business Management Series, a program designed to provide executives, supervisors and managers with relevant management training for professional growth in today's corporate environment. Developed by Enderun Extension, the College's continuing education arm. It equips students with skills that enable them to perform exceptionally at work.

 

Our Programs

• Customer Service Training and Critical Elements of Customer Service
• Budgets and Managing Money
• Inventory Management
• Business Management and Becoming Management Material
• Intermediate Project Management
• Coaching: A Leadership Skill
• Meeting Management: The Art of Making Meetings Work in Your Favor
• The Professional Supervisor
• Communication Strategies
• The Successful Negotiator: Negotiating Techniques

→Download our Business Management Series Brochure (PDF)

 

Customer Service Training and Critical Elements of Customer Service


Date: 16 January 2010
Day: Saturday 9am-5pm

Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you're not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for?

This two-day workshop will help you in all of these areas, and more!

How You Will Benefit:

• Recognize that service delivery is an individual response value
• Understand how your own behavior impacts the behavior of others
• Develop more confidence and skill as a problem-solver
• Communicate more assertively and effectively
• Learn some ways to make customer service a team approach

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Budgets and Managing Money

Fee: PhP 4,900
Date: 23 January 2010
Day: Saturday 9am-5pm

For managers in today’s business world, it is essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finances, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red. This course will familiarize you with the key concepts of finance and accounting and help you prepare budgets with more confidence.

At the conclusion of this course:

• You will be able to assess the financial performance and health of your firm
• Enhance your decision-making skills by integrating financial management concepts into your thinking
• Assess various software applications for managing finances
• Control the flow of money through your department
• Understand the budgeting process and forecasting techniques

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Inventory Management

Fee: PhP 5,900
Date: 30 January 2010
Day: Saturday 9am-5pm

Most companies carry too much inventory. “You can’t sell from an empty wagon” is usually the reasoning. Being over-stocked means the company will likely not run out of anything. But what about the inventory that has celebrated a few birthdays in the warehouse? Has anyone stopped to calculate the true cost of worrying about “running out?”

The costs of maintaining excessive inventory usually far outweigh the true cost of not being able to quickly deliver a particular item to a customer once in a very long while. A balance must be struck between inventory levels and turnover. As good inventory managers you must know what stock moves at what rate. You must carefully plan re-order levels to ensure that the chances of running out are minimized while the turnover rate is maximized.

Sample Workshop Topics

• Internal customers & external customers
• The receiving process
• The outbound process
• Setting business and inventory management objectives
• Inventory validation techniques

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Business Leadership and Becoming Management Material

Fee: PhP 3,900
Date: 6 February 2010
Day: Saturday 9am-5pm

This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.

How you will benefit:

• Identify your leadership profile and explore how you can use this knowledge to create your own future
• Assess your leadership competencies and learn how you can develop your strengths
• Identify those additional skills and tools that can make you a better leader
• Develop your ability to influence and communicate with others
• Become a better problem-solver and decision-maker
• Discover how you can prepare for and embrace the forces of change
• Create a strategy to actively use these skills back in the workplace

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Intermediate Project Management

Fee : PhP 5,900
Date: 20 February 2010
Day: Saturday 9am-5pm

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that additional job done well, done under budget, and done on time.

This workshop is intended for those who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the statement of work. This two-day workshop will take you through the remaining three stages: planning, execution, and termination.

At the conclusion of this course, you should be able to:

• Identify your project’s tasks and resources
• Order tasks using the Work Breakdown Structure
• Schedule tasks effectively
• Use basic planning tools such as a Gantt chart, PERT diagram, and network diagram
• Prepare a project budget
• Modify the project budget and schedule to meet targets
• Identify and manage risks
• Develop a change control process
• Execute and terminate a project

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Coaching: A Leadership Skill

Fee: PhP 3,900
Date: 27 February 2010
Day: Saturday 9am-5pm

Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization. This two-day workshop will help you become a better coach in all senses of the word.

How You Will Benefit:

• Understand how coaching can be used to develop your team
• Develop the coaching skills that help improve individual performance
• Demonstrate the behaviors and practices of an effective coach
• Recognize employees’ strengths and give them the feedback they need to succeed
• Identify employee problems and ways you can help to correct them

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Meeting Management: The Art of Making Meetings Work in Your Favor

Fee: PhP 3,900
Date: 6 March 2010
Day: Saturday 9am-5pm

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This two-day program will be concerned with small working meetings and with groups that have a job to do requiring the energy, commitment, and talents of those who participate.

How You Will Benefit:

• Understand the value of meetings as a management tool
• Recognize the critical planning step that makes meeting time more effective
• Identify process tools that can help create an open and safe forum for discussion
• Develop and practice techniques for handling counterproductive behavior

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The Professional Supervisor

Fee: PhP 3,900
Date: 13 March 2010
Day: Saturday 9am-5pm

In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues and their manager. Learning these skills can have a tremendous impact on an organization’s productivity.

How You Will Benefit:

• Understand the scope and nature of the supervisory position
• Learn some ways to deal with the challenges of the role.
• Recognize the responsibilities you have as a supervisor, to yourself, to your team and to your organization
• Identify key techniques to help you plan and prioritize effectively
• Acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision.

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Communication Strategies

Cost: PhP 3,900
Date: 20 March 2010
Day: Saturday 9am-5pm

This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. It gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of non-verbal messages. It can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.

How You Will Benefit:

• Identify common communication problems that may be holding you back
• Develop skills in asking questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills in listening actively and empathetically to others
• Learn how to firmly stand your ground and make your feelings heard
• Enhance your ability to handle difficult situations without being manipulated
• Be aware of the five types of relationships

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The Successful Negotiator: Negotiating Techniques

Fee: PhP 3,900
Date: 27 March 2010
Day: Saturday 9am-5pm

This is a two-day workshop that provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as well as in your day-to-day responsibilities. You will be encouraged to focus on interests rather than positions, so you can develop relationships of mutual trust, fairness and respect for one another. This is a common-sense approach based on developing a balanced and lasting partnership to solve workplace problems. You will learn and practice effective communication skills, problem solving and consensus building, with the intention of turning face-to-face confrontation into side-by-side problem solving.

How You Will Benefit:
• Understand the benefits of good negotiating skills that take the interests of both parties into consideration
• Have an increased ability to negotiate more effectively by turning face-to-face confrontation into side-by-side problem solving
• Recognize that creating win-win solutions are the only sustainable solutions there are
• Identify those techniques that will be most effective in stressful negotiation situations
• Develop skills that take the interests of both parties into consideration

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→Download our Business Management Series Brochure (PDF)